Good morning, everyone.

That is a great background, Lindsay.

morning!

Good morning everyone from CSUF!!

Good morning everybody! Please feel free to shout out where you're from today!

Good morning from Monterey Bay!

good morning from ny!

Good morning from Cabrillo College!

Good morning from Clarksville, AR

Good afternoon from Morgantown, WV!

Good morning from Sacramento City College

Good morning from Vancouver Island University

Good Morning Everyone....from San Diego!

Good morning from Gainesville, Florida!

Hi from San Francisco

Good morning from Yuma, AZ!

Hello from NY!

Good afternoon all -- Columbus, OH

Also, please make sure your mic is off for our meeting to limit as many disruptions as possible. We appreciate your presence today!

good morning from Huntington Beach, CA

Good morning from Northern CA :)

Hello from McAllen, TX.

Good morning from Santa Rosa Junior College!

Good Morning from NYC BMCC

Good morning from Richmond, Virginia (Virginia Commonwealth University)

Good morning from Pittsburgh, PA!

hello from Delaware.

Greetings from İstanbul, Sabancı University

Hello from Westerville, OH!!

Good morning from North County San Diego, Palomar College

Hello from CNY.

Hello from Columbus, OH!

Good morning from Shasta College in Redding, CA!

Good morning from San Diego (Palomar College)!

Good morning from the SF Bay Area!

Hello from Galveston Island, TX! (Texas A&M University at Galveston)

Good morning from San Diego Miramar College.

Good Morning from Antelope Valley College!

Good morning from the University of the District of Columbia.

From: Deborah Dessaso

Good morning from Chaffey!

Good Morning from Palomar College in San Diego

Good morning from UC Merced!

Hi from De Anza College, in Cupertino CA

Good Morning from Humboldt State!

Good Afternoon from Michigan from Muskegon Community College

good afternoon from Toronto , Canada 🇨🇦

Hello from Columbia University!

Good morning from Austin, Texas from GoBoard!

Good Morning From Pittsburgh, Pennsylvania!

Good Morning from Baton Rouge Community College, Louisiana!

Good morning from Texas A&M University - San Antonio!

Hello from Bakersfield College, CA. ;-)

Good day! From Merritt College in Oakland, CA

Welcome everyone! Great to be in community

Good Morning from University of Houston-Clear Lake, Houston, TX

Good morning from Riverside City College, Riverside, CA

Good morning everyone from Mount St. Joseph University. I became the director of The Learning Center 2 weeks before going remote. Much help is needed.

http://actla.info/online-tutoring-standards/

Good morning from Mt. San Antonio College, Writing Center. Hi, Star and Amy!

Welcome! We’re all in this together.

Good morning from Antelope Valley College.

Good morning from San Diego

Good morning from Silicon Valley! Will this presentation and/or recording be available later? A lot of staff members here would love to see it. TY!

Yes, a recording will be available later.

Awesome, thank you!

So glad your staff members would like to see this.

Yes, we will send it and post to the ACTLA website with the Q&A

yes, we are recording and it will be made available on our website, sent to listserves

=)

Good morning from Cal State Fullerton! Current grad coordinator of the Mihaylo Tutoring Center! Just finished my grad degree. Loving this presentation!

Congrats on the grad degree Anthony!

Congratulations on completing your degree, Anthony. Glad you’re enjoying this presentation.

Hoping to ask the panel: What are best practices for working around the fact that we have to have students sign up for a Tutoring Course (in California students must do that for funding). This is a barrier when students are trying to access services online. Thank you!!

That’s so cool about the chemistry experiments! Very innovative!

Thanks, Michelle---I made it in!

That’s a great question, Analia.

Thanks for the question Analia

Yay! @Eileen Welcome!

Hello from Rockford University in Illinois!

Yes, I am very interested in hearing about all aspects of continuity in CA. So many nuances in our state.

Hello from UC Davis!

I am excited for this because we are thinking about using Cranium Café, so I want to hear what other campuses are using

Glad to hear it, Star.

We have also found out our students have access to Cranium, which looks promising, but faculty/staff don’t have access. Is anyone else having this issue?

I'm interested in knowing how to address the problem of no-shows--students who make appointments but don't show and, moreover, don't notify us that they cannot make the appointment.

I'm looking to evaluate Pisces vs. Cranium Café

Yes, I'd like to hear about Pisces vs Cranium

I heard that too. I am hoping issues are worked out

We have used Cranium Café in the past. We liked it once we learned it. They also have great customer service.

how do you archive the recordings and how long do you store them?

Are there any FERPA issues surrounding recording sessions?

We had a demo the other day and there is a great tutorial on YouTube for Cranium

Addressing no-shows: you may want to offer group tutoring by class.That way students feel more comfortable and if someone doesn’t come in, there are others to work with.

That’s a great idea, Jonnie. Thanks for sharing.

What kinds of FERPA constraints need to be considered when engaging students to work together in an online forum?

Are these platforms being used for one-on-one or walk ins? We are looking to use a platform for walk-in and appointments

Recording allows for supervision and addresses liability issues, although ideally we should be able to pop in and out.

Recordings are paper versions of the information that we collect—the exception would be DSPS students

Is recording required for apportionment? Is it enough to log the sessions and for the faculty supervisor to pop-in?

Regarding FERPA: At University of Wisconsin-Milwaukee, we created separate “courses” using our learning management system. Our Learning Technology Center downloaded the students taking Math courses, for example, in one site. Students could only access through the LMS site. Students within that site agree upfront to participate. The system was closed.

We are using Blackboard Collaborate and Goboard. What other platforms are schools using.

Recording is NOT required for apportionment.

No specifically, but would be useful for audit purposes

My program solely has appointment based one on one sessions, and we've been using GoBoard

Our students and tutors have given rave reviews of this platform

We are trying to see what we can seamlessly integrate into Canvas

Our Canvas already has WWW (Pisces) and ConferZoom.

DSPS is disability services (sorry)

Zoom and Pisces is seamless in that way

@Michelle...side question: Does our Canvas at BC also integrate with Respondus?

Loreta - this is Teresa from Cayuga Community College (Auburn NY) and we have Bb. Let's follow up with a chat soon!

@Eileen - I've never heard of that, so I doubt it.

What are centers doing about choosing a modality for the summer/fall - correspondence or distance education?

yes Teresa! :)

GoBoard is being used at several California institutions such as SDSU, Reedley College, Cuesta College, SJSU, Notre Dame de Namur University, CSU- San Bernardino, Chaffey College, California Northstate, Las Positas College, etc.. (And we are working with Utah State to get GoBoard to work seemlessly with Canvas this summer!)

We use WCOnline for scheduling and it has a synchronous tutoring option. So far it has been fine for our peer tutors. Our SI Leaders us Zoom.

@Mary Michelle Hart- we have ConferZoom as well, and we love it for one on one and large classroom engagement, but we are looking to somewhat replicate what we did f2f in our Writing Center. I will look at Pisces. Thank you

De Anza Student Success Center: We are doing Zoom for peer tutoring in all areas and workshops, linked within our own Canvas shell, scheduled ant hosted by staff, with lots of breakout rooms.

I have meeting I'm running off to at 9:30. I'm interested in learning more about how (synchronous) online tutor training is working and what exactly is effective. Also, what are you planning for the recruitment of tutors and interviews. Thank you, ACTLA Board and presenters!

Thank you everyone for this info

What tutor tracking programs are being utilized?

Shout out to Ray Sanchez who has been instrumental in the development of the ACTLA Online Tutoring Standards!

Would you be able to share best practices for online tutoring for neurodiverse students?

We are using WCOnline for one on one tutoring and ZoomConfer for SI group sessions.

@ Star Taylor, we have drop in tutoring for our STEM and English classes. English has students register through a canvas shell and then the ID # is published through there. Our STEM tutoring ID is published for the whole college and then students are placed is to breakout sessions

Ditto Ray's question!

They would now need to be virtual—some platforms are developing virtually

Is there any college who has a mixture of tutors (students, classified, faculty)? How do you handle academic freedom and privacy concerns?

GoBoard has been offered by free by Tutor Matching Service -TMS

our live virtual tutor sessions are done through our LMS Blackboard Collaborate Ultra. It fulfills the technology list given earlier in the Standards. I find it user friendly.

@AmyFlores Bakersfield College - Delano has a mix. You can contact monica.huyck@bakersfieldcollege.edu with questions.

We also used Blackboard Collaborate which worked well.

We do at Foothill, and the larger tutorial center we have did not hire back students as peer tutors. We are already short staffed and wouldn’t have been able to provide the supervision needed for apportionment. But we are working to bring them back. Several of them have different jobs “on campus” right now. Feel free to email me and I can connect you with our coordinators hakatie@foothill.edu

Thank you Mary Michelle

Hire back at the start of the pandemic, I mean.

Everyone with apportionment questions - ACTLA did a workshop last week (recorded and on their website). It was great! <3

Thanks for bringing that up, Mary. We’re glad you liked it!

We are also in the midst of large budget cuts. Any thoughts about both functioning online in the midst of financial reduction?

I am wondering if Timurhan would be able to offer links to his RESOURCES??

I am not able to find the recording from last week on the ACTLA website. Where can I find it?

Ditto to Bill’s response- I would like that as well

How were you able to recruit and interview with the hiring “chill” in the CSU?

Still in progress. We’ll send an email out soon. We want to include the EdCode and other documents mentioned in the webinar

same as Bill. I would love to have the resources as well

For recruiting, we found that the guys particularly were really attracted to tutoring online, but all F2F tutors, once trained, developed proficiency in online tutoring. They learned a lot from each other during training sessions.

StudyEdge might be a good SI supplement— has videos, check your understanding quizzes, etc…

I'll look into that! Thanks Melissa

Great idea for the social team building hours

Games for Zoom is something we are hoping to do - would like to know more about how that could work

@Carolynn: Yes, our director advocated for us to be able to recruit and hire, since the nature of these student positions need to be figured out now.

Games are interesting...

If kids have more fun learning with games, why not older folks too?

What are the most useful games in the online environment?

Game: the SI leader creates cards with terms on them. Two students are partners. One looks at the card that the SI leader holds up to screen, and their partner doesn't look at screen and has one minute to guess as many words as they can. It's like Heads Up, but with content-related terms.

We have used games in our SI sessions, and students really enjoy them as a different way to learn and check their understanding

kahoot is great interactive game

Can you say more about “equity minded” training for tutors?

Yes, I would LOVE to learn more.

Kahoots, Quizlet, Quizizz, playfactile

Thanks Sally - I like that

Considering that most online tutoring programs were put together rather quickly this spring, are you planning to stick with the platforms and processes that you've put in place for the summer (and fall) or will you be reevaluating those decisions to perhaps implement different strategies? (Or would that feel too much like "starting all over"?)

Would we be able to email you to find out more, please?

Hello Everyone from Sheridan College, Ontario, Canada! Has anyone heard of TutorOcean for an online platform/scheduling system? This is what we use here at Sheridan. https://sheridan.tutorocean.com/home

Yes, we all have emails on ACTLA website

and we can share your addresses if you are all okay with that

Yes :-D

Yes :)

15% cut! Ouch. We haven’t heard anything yet. Are we the norm in this or an outlier. (Mt.SAC)

Yes, please!

We moved from WCOnline over to TutorOcean over 2 semesters ago now.

ASU hasn't announced any cuts yet - a lot of areas have hiring freezes.

Kurt, what was your reason for not using WCOnline anymore?

Hey all. Although I'm no expert in online SI, I'd be happy to share what I'm doing. timurhan.vengco@csulb.edu

Is anyone discussing how to follow social distancing procedures for in-person interactions in the fall? Or, is the plan to maintain more online services?

We had a 50% cut two years. Our president just announced last week she’d be putting a temporary hold on hiring the dean—a position that was created when we had to re-org due to the cuts. Our director positions were eliminated in the re-org, so now we don’t have a plan for dedicated leadership. Such awful timing. :(

Two years ago*

would any of you mind sharing your online tutor training material?

https://goboard.com/itg

When professors don't have online lectures that we can sit in on and make ourselves known. How would you engage students and get information out about what SI is and how it can benefit them?

Hey Sally, we found more features we liked and the overall look of TutorOcean. It is based on a profile based structure which makes tutoring more personal for the students booking.

I would like to know that also Leah - good question?

If your campus has a web conferencing system, then it is no cost to you. Training can be adapted. The archive feature is a great benefit.

Have you found a way to live caption on Zoom

CRLA endorsed tutor training online: http://tutoressentials.com/

@Leah At University of Oregon we have used Navigate to do email campaigns announcing our SI program.

Thanks, Melissa

Thanks for that, Melissa. Is it substantially different from the ACTLA guidelines?

With Budget cuts occurring or looming, how are colleges affording the for hire tutoring platforms or are you making cuts and using peer tutors more?

Does any platform have closed captioning?

Zoom

(Professional version)

Zoom is after the fact, does it have live captioning

@Meredith Weber We plan to have both, and are developing social distancing guidelines modeled on those developed by our library and computer labs.

How do you track the hours for apportionment via Zoom?

All Calif Comm Colleges have access to ConferZoom Pro via Chancellor's Office.

We use pro and it does it in the recording or when uploaded to Youtube

Zoom keeps an archive of everyone who enters: time in and time out.

I would be interested in other colleges social distancing guidelines for tutoring and computer lab space. We are asked to consider a phased re-opening.

Zoom Pro does have live captioning

@TomasiaDrummond - in ConferZoom there is an attendance report (per appt/mtg). Or, we track by hand.

We have students pre-register for workshops and tutoring, so we have their IDs. We then connect IDs to the Zoom log and can record positive attendance that way.

And, in Starfish.

Social distancing with 1:1 tutoring is on my list for the summer!!

This was great! Thank you!

100% Edward!

Thank you ACTLA Board and panel members

@BEth: are you back on campus for summer??

Thank you!! Stay safe!

Yes. Thank you!!!!!!

Thank you!

Thank you!!

This was so helpful! Thank you.

Thank you!!

Thank you!

Very helpful; thank you!

Congratulations everyone for persisting!

Thank you everyone

Thank you, Michelle and everyone!

Sure don't feel alone in this - thank you all!!!!!

Thank you everyone! Keep up the good work!

when will transcript be available? want to share during staff meeting later this week.

Thank you, everyone!

Thank you so much for all of the information!

Thank you everyone. This has been quite helpful. I hope the conference continues in person next year.

Thank you, everyone!

From Deborah Dessaso Thank you very much!

Thank you Presenters & ACTLA Board. Looking forward to more of these webinars.

Hey everyone! If you don't mind, please fill out our survey on today's Digital Dialogue: https://docs.google.com/forms/d/e/1FAIpQLSd7ON-5SlA5qrFUZAx1eHuRIu34WE0tYvPQtYE9UhmmIcf0WA/viewform

Thank you! Elizabeth Welch, CU Denver Learning Resources Center, Program Coordinator

Thanks everyone!

Your feedback will help us plan our offerings for Fall 2020! these questions are a great guide moving forward

Thank you!

Contact information for Johanna Dvorak: edu.research.consult@gmail.com

Thank you panelists and ACTLA!

One of the most helpful webinars I've attended. Thank you! -Kimm Khagram, Canadian National Centre for SI

Thank you ACTLA and the panelist for a very informative and useful webinar! Best wishes for success in the online environment and good health! Take care!

So glad to hear you found it to be helpful, Kimm.

Thank you for the kind words, friends!

hey Kimm. this is Sonali. good to see u hear

thank you! information was helpful.

Thank you so much, this was very helpful.

Hey everyone! If you don't mind, please fill out our survey on today's Digital Dialogue: https://docs.google.com/forms/d/e/1FAIpQLSd7ON-5SlA5qrFUZAx1eHuRIu34WE0tYvPQtYE9UhmmIcf0WA/viewformThis will help with planning our Fall 2020 offerings!

Link-Systems International (NetTutor/Pisces) is proud to partner with so many learning professionals who have been making sure that students have help at their moment of need. Looking forward to ACTLA certification!

thank you very much.

ty every one

Thank you so much! Keep up the good work everyone!

Take care all!

We will be updating the GoBoard Implementation and Training Guide that will showcase how GoBoard meets the ACTLA Standards! Thanks for including us!

Thanks! This was very helpful!

Take care, everyone!

Thank you!

Thank you so much! <3 the ACTLA community!

everyone was unmuted

Thank you from the City University of NY (CUNY) at Borough of Manhattan Community college (BMCC) Learning Resource Center www.bmcc.cuny.edu/lrc

Thank you! Very helpful.

Thank you!

Hey everyone! If you don't mind, please fill out our survey on today's Digital Dialogue: https://docs.google.com/forms/d/e/1FAIpQLSd7ON-5SlA5qrFUZAx1eHuRIu34WE0tYvPQtYE9UhmmIcf0WA/viewform

Great to see everyone and let’s keep the discussion going

Goops. Sorry y'all!

Thanks!!

You too Sonali! And Kurt! And Shelley-Anne @ VIU!

I unmuted myself by mistake!!!

Y’all want bacon and eggs too?

would love some!

no worries—

hahahahah

lol

Thank you!

Hey everyone! If you don't mind, please fill out our survey on today's Digital Dialogue: https://docs.google.com/forms/d/e/1FAIpQLSd7ON-5SlA5qrFUZAx1eHuRIu34WE0tYvPQtYE9UhmmIcf0WA/viewform

Thank you

Thank you!

Thank you!!!

Thanks!

thank you